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course 01 · 4 racks · 18 modules · 72 lessons

IT Technical Support

Start in IT from the first line: hardware, Windows, networking for support, tickets and ITIL.

Certificates
CompTIA A+, ITIL 4 Foundation
Outcome
Tier 1–2 support engineer
Practice
Windows and Linux lab, ticketing system

Every lesson here is a ticket. Close tickets, the units in the rack light up, and new equipment appears in your company.

▶ First taskI already work in IT: placement test

Already work with this? Take the placement test across all 4 racks, 1.5 minutes per question, and I'll credit the racks you know.

Placement test🏅 Take the certification exam
rack 1Beginner0/20
  1. #1What a technical support engineer does9 min
  2. #2Support tiers L1, L2, L3 and escalation10 min
  3. #3A typical day in support and the engineer's tools10 min
  4. #4First skills: taking a request and writing a ticket12 min
rack 2Specialist0/20
rack 3Professional0/16
rack 4Expert0/16